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Common questions
What can I contact PaloTagz about?
Anything related to the product: help with a Printify upload or template, problems connecting your Etsy or eBay shop, questions about AI-generated listing copy, the Chrome extension, billing and subscriptions, feature requests, and bug reports.
What should I include when reporting a bug?
Tell us which page or feature you were using, what you expected to happen, and what happened instead. The email address of your PaloTagz account and any error message you saw help us find the problem much faster.
How do I change or cancel my subscription?
You can switch plans, update your payment method, download invoices, or cancel at any time from the Account page in your dashboard. If something there does not work as expected, send us a message and we will sort it out.
Is my Etsy shop affected when I contact support?
No. We never change your listings on your behalf. If we need to look into an issue with your shop connection, we will explain what we are checking and ask before doing anything.